Returns & Exchanges
At Free Soul, we want you to feel as free and confident in your style as possible, which is why we offer a 30-day window for returns and exchanges on all unworn items. If your purchase doesn't perfectly match your spirit, our straightforward process ensures a seamless transition to your next favorite piece.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the items in their original packaging with all tags attached to ensure they remain protected during transit.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing